For more than two decades, Justin has provided trusted property management for the owner of Trafalgar Stores. Throughout this long-standing relationship, he has managed rent collection and other property matters, providing consistent, professional and reliable support.
This dependable property management in Truro has enabled the client to retain ownership of the property, even though he has spent recent years living outside Cornwall. Having a trusted local point of contact has given the client confidence that his investment is being managed professionally and efficiently.
While preparing to sell another property, the client recently began reviewing historic paperwork. Among the documents was Justin’s initial letter and terms of engagement, issued in August 2002.
The discovery highlighted the length of their professional relationship and the value of long-term property management in Truro. During that time, both the property market and the client’s personal circumstances have changed considerably.
Now aged 91 and living approximately 360 miles away, the client needs someone he can trust to manage property matters efficiently on his behalf. Travelling regularly to Cornwall would be impractical, making dependable local support particularly important.
Justin has provided continuity and remained a dependable point of contact throughout the relationship. His asset management of the property has included handling rent collection and Insurance matters and overseeing the property’s ongoing requirements with professionalism, efficiency and care.
By managing these responsibilities consistently, he has reduced the practical demands placed on the client and ensured that essential matters are handled properly.
Justin’s extensive experience of commercial property has also enabled him to fully understand the property’s requirements and the client’s priorities. His familiarity with both the investment and its history means that matters can be handled efficiently without the client needing to attend in person.
This consistent service has given the client confidence that his property remains in trusted hands, despite the distance involved and the changes that have taken place over the years.
The client has been able to retain ownership of his investment with the reassurance that the property is being managed professionally. The relationship remains strong, and the client hopes to continue owning the property for several more years.
Reflecting on the service received, the client said:
“I am still being looked after by the same trusted and reliable person who I have always used—and what more could I possibly need, living as I do now some 360 miles north of my Truro property?”
“Thank you, Justin, very much indeed for coping with me over these many years. You have always been professional and efficient in all that you have done for me.”
“My most grateful thanks for a good job, jolly well done.”
