Acting on behalf of both Landlords and Tenants across the South West, Envoy provide a full property management service with the experience and knowledge required to effectively manage any scale of property in all market sectors.
Our diverse portfolio of instructions includes:
- Estate management
- Office, industrial & retail (including leisure)
- Residential block management (RMCs & RTMs)
Dealing with all day to day matters, we ensure properties are actively managed and deliver an effective service that will maximize our clients’ returns. We also offer a wider Asset Management role along with an extensive list of additional services and expertise through our parent company Vickery Holman.
Our Clients are assigned a dedicated Property Manager and Property Assistant who will take full responsibility for your building and work with you to deliver the best service possible by providing a personal and local approach.
Services are tailored to suit each instruction and any of the following can be included or excluded as required:-
• Rent & Ground Rent Collection
• Service Charge Administration
• Regular Inspections
• Landlord & Tenant Liaison
• Health & Safety
• Attendance at Meetings
Rent & Ground Rent Collection
We can invoice and collect all rents due and then account to you on an agreed basis. Additional statements are issued if there are payments received in the interim but our stringent credit control procedures ensure that rents are collected and paid to our Clients in a timely manner.
Service Charge Administration
We can set up and administer service charge schemes including full budgeting in advance. At year end, a full reconciliation is provided and statements issued along with any balancing charges. Contracts are tendered regularly to ensure we achieve value for money wherever possible.
Whilst the standard is quarterly inspections, we can look at a different regime to suit individual requirements. In addition, we will also attend the property as and when required, particularly in the event of a problem arising.
Envoy is regulated by the Royal Institution of Chartered Surveyors (RICS) and can arrange suitable insurance cover on your behalf. We will also deal with all administration including recovering the cost from the Tenants, where applicable and claims administration. When a property becomes vacant we can arrange to undertake regular security inspections and report to Insurers in accordance with the terms of the Policy.
We routinely deal with all day to day maintenance items and repairs however larger projects requiring technical input can be referred to one of our in-house qualified Building Surveyors. Such projects are usually specified and overseen via a separate fee basis.
Landlord & Tenant Liaison
We aim to take a proactive role in all Landlord and Tenant issues and will implement rent reviews and lease renewals in a timely manner. Please note however that such work usually requires the technical expertise of Vickery Holman’s Landlord & Tenant Surveyors due to its specialist nature and will form a separate agreement.
Health & Safety
We will review all relevant areas including Asbestos, DDA, Health and Safety, Fire and Water Risk Assessments and ensure that Landlords comply with all relevant legislation where possible and as permitted under the terms of any lease.
Attendance at Meetings
We will attend quarterly Client / Committee Meetings and site meetings as and when required.